The Senior System Engineer recommends, designs, implements, and optimizes CDW’s server and application infrastructure. The Senior Engineer applies expert knowledge and skills to deliver a stable, secure, fault tolerant, scalable, and flexible server infrastructure for CDW’s operations. The role leads support efforts when server and application problems arise, and coordinates and drives successful implementations with CDW staff and vendor personnel, including contributing to CDW’s server and application technology strategy and participating in product evaluation and selection. This individual will also mentor and provide guidance to the System Engineering staff.
Key Areas of Responsibility
Ability to develop and support enterprise automation and orchestration tools
Proficient with PowerShell and other enterprise scripting languages
Proficient with Active Directory infrastructure configuration and administration
Recommend A/D configuration improvements optimize A/D infrastructure
Support VMware infrastructure and cloud platforms
Troubleshoot, remediate, and perform root cause analysis on CDW server infrastructure
Research, evaluate, test, implement and support new software and hardware
Provide technical documentation and data reports for CDW’s server infrastructure
Identify, recommend, and implement hardware upgrades and coordinates installation activities
Ensure proper software and firmware patch levels on servers using enterprise deployment tools
Support security policies, practices, and guidelines for the server infrastructure
Ability to develop and implement new processes and procedures
Manage and maintain the Active Directory, Domain Name Resolution, Distributed File System (DFS), File Services, FTP, and Windows Application server rolls within a virtual and physical architecture
Collaborate with business owners to complete server project requirements
Support, install, maintain, and troubleshoot servers and related software
Monitor servers for system error events, failures, and perform root cause analysis to resolve issues
Support Linux server requests and troubleshooting
Coordinate and/or complete repairs of physical and logical failures
Coordinate with IT Help Desk to communicate issue status, and respond to questions
Work with CDW software and hardware vendors to resolve support issues
Respond to and resolve support cases generated in CDW’s support ticketing system
Provide leadership and mentoring to junior engineers
Participate in a weekly on-call rotation and after hours support as needed
Education and/or Experience Qualifications
High School Diploma or equivalent.
7+ years of experience in Information Technology Engineering
Other Required Qualifications
Technical certifications associated to the chosen technological track.
Expert working knowledge of the appropriate storage systems and physical hardware.
Proven history of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines.
Flexibility to work evening and weekend hours as necessary.
Excellent verbal and written communication skills with the ability to relay technical information to a non-technical audience and effectively interact with all stakeholders including senior leadership.
Solid process documentation skills.
Proficient with enterprise automation and orchestration tools
Proficient with Microsoft System Center Configuration Manager
Proficient with Microsoft System Center Operations Manager
Experience with Microsoft System Center Orchestrator
Experience with Microsoft System Center Service Manager
Proficient with VMware management, power CLI, and support practices
Proficient with Active Directory, Azure, and ADFS infrastructure
Proficient with server security concepts and hardening practices
Experience with HP hardware and One View management
Experience with DR planning, concepts, and strategies
Experience with PKI infrastructure and CA management
Experience managing team projects and mentoring
Experience managing Red Hat Linux servers and environments
Preferred Certifications: MCSE, VCP, RHCSA
SR Systems Engineer, Enterprise Automation
* Vernon Hills, IL *