The Manager, managed services is a business operations specialist at CDW. The individual is accountable for effective and efficient day-to-day management of key business functions centered around contracting and negotiations, helping ensure consistent and profitable business growth.
Key Areas of Responsibility
Manage the Managed Services contracting process and ensure all contracts are high quality, clear and straightforward, and provide important business protections.
Assist with the development of new SOW templates and updates
Create and maintain Change Order templates
Coordinate internal contract reviews
Perform business review on all SOWs, Change Orders and other related customer agreements
Work closely with Sales and create customer SOWs
Manage contract negotiations
Approve and sign contracts
Assist will all existing customer contract related issues
Provide training and periodic updates to Customer Success Managers, Project Managers and other coworkers involved in customer support and contract related documents
Provide oversight to ensure all Managed Services are priced accurately with acceptable margins based on management approved guidelines.
Assist Sales and Solution Architects on pricing strategies
Run margin analysis on custom solutions
Work with Finance and Accounting on pricing related issue and exceptions
Review and approve final SOW pricing, validating that margins are within guidelines or specifically approved
Coordinate Managed Services Sales commissions and the associated bonus programs.
Assist with commission plan development and directions
Set up and administer sales assignments and commission splits
Provide all required H&MS Revenue and GP reporting
Manage the referral bonus program for non-sales coworkers
Manage the commission program for sales coworkers
Response to all commission related issues and exception requests
Provide periodic training and updates to Sales coworkers to commission plan details
Support leadership on Managed Services direction setting, key initiatives, and important business issues.
Establish and cultivate solid working relationship with all internal teams, with a focus on Commissions, Finance, SOW Processing, and Legal.
Ensure that best practices are incorporated in the delivery of Managed Services of all solutions across Practice(s) and geographies.
Participate in the recruitment and selection of coworkers.
Contribute to Managed Services team meetings and Managed Services best practices.
Measurements and Targets
Education and/or Experience Qualifications
Bachelor's Degree in Business Management or a related field
7 years of related consulting or IT services delivery experience
Other Required Qualifications
Previous consulting and management experience
Ability to lead via influence; gain consensus
Effective oral and written communication skills
Strong analytical skills
Proven negotiation skills
Manager, Managed Services
* Vernon Hills, IL *