The Associate System Engineer participates in the maintenance, administration and optimization of CDW’s server and application infrastructure. This role applies technical knowledge and skills to provide a secure, fault tolerant, scalable and flexible server infrastructure for CDW’s operations.
Key Areas of Responsibility
Respond to and resolve support cases generated within CDW’s Remedy and ServiceNow support ticketing system
Build, Install, and maintain server hardware and related software
Coordinate and/or complete repairs of physical and virtual infrastructure
Ensure proper software and firmware patch levels on servers using Microsoft SCCM, Red Hat Satellite, and HP OneView
Remediate issues from servers reporting operating system error events and monitor servers for performance bottlenecks
Assist in the management of Active Directory, Domain Name Resolution, Certificates, Distributed File System (DFS), File Services, IIS, and Windows Application server rolls within a virtual and physical architecture
Remediate reported issues and communicate effectively with the IT Service Desk and associated Business Partners
Follow CDW’s policies, best practices and guidelines for the server infrastructure
Install, update, and test new and existing application software versions and patch as required
Work off hours and weekends as dictated by the business
Assist in maintaining technical documentation for CDW’s server infrastructure
Coordinate server implementations for application environments with CDW coworkers and vendors
High School Diploma or equivalent.
3 years IT systems related experience.
Other Required Qualifications
Intermediate understanding of the appropriate server Operating System and physical hardware
Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience
Technical certifications associated to the chosen professional track ITIL
A+ or Network+ MCSA or MCSE certifications
Basic PowerShell scripting
Basic Linux administration (Red Hat Preferred)
Basic understanding of certificate management and PKI infrastructure
Basic understanding of virtualization (VMware Preferred)
Assist in the management of Active Directory, Name Resolution, Distributed File System (DFS), File Servers, and Windows OS family.
Install, support, and maintain servers and related software for all branch offices.
Coordinate with vendors to troubleshoot and repair outages.
Ensure proper patch levels on server hardware and software.
Coordinate with business owners to complete server project requirements.
Monitor servers for failures and performance problems.
Maintain technical documentation for CDW’s server infrastructure.
Participate in business continuity planning for infrastructure.
Coordinate with IT Help Desk to communicate issue status and respond to questions.
Required to participate in On-Call support rotation.
Respond to and resolve support cases generated in CDW’s support ticketing system (Remedy/Service Now).
Associate Systems Engineer