CDW Manager, CRM/Email Marketing in Lincolnshire, Illinois

Role Overview

The Marketing Delivery team brings the marketing strategies and plans to life for the customer by becoming expert in effectively executing outbound marketing content and messaging. This team distributes all activities in the marketing plan to customers using the pre-selected marketing channel, including events. They support cross-marketing functions by facilitating traditional project management and providing collateral to the CDW Sales team. This team will oversee and enforce governance, helping to ensure that agreed upon principles and guidelines are taught, communicated, understood and adhered to. This team will also support the technology requirements of the marketing organization, managing rollouts, upgrades, etc.

The Manager, Demand Center is responsible for driving KPI performance by managing the strategic/collaborative development and execution of direct marketing activities with the Integrated Planning, Marketing Delivery and Analytics teams.

Reporting to the Sr Manager, Direct Marketing, this leader is accountable to design, develop & execute the Marketing Campaign contact strategy for email and direct mail activities, with a primary emphasis on email channel. Utilizing insights from reporting, test learnings, and collaborating with key stakeholders to adjust the targeting, engagement strategy and messaging/content to exceed activity KPI goals.

Key Areas of Responsibility

· Lead start to end execution of email and direct mail activities based on Campaign plans.

  • Analyze email & website metricsto identify drivers and create/execute optimization recommendations toimprove activity performance.

  • Drive process improvement tomaximize efficiency with the test/learn/implement approach.

  • Manage targeted list selectionprocess, via IBM Campaign (aka Unica). This includes leveraging models,review/modify/create business rules, and operationalize new processes forsetup efficiency while improving performance.

  • Provide subject matter expertise bysharing email metrics and insights with key stakeholders in support ofinformed, fact based business decisions on a monthly and quarterly basis.

  • Develop new opportunities to driveKPI performance such as existing activity optimizations, new activitydevelopment and leveraging new email platform capabilities.

  • Lead data enhancementprojects, which includes leveraging platform capabilities to improvetargeting/unifying data, optimize backend processes to communicate betweenplatforms and databases.

Other Responsibilities

  • Responsible for emailplatforms - Eloqua and Salesforce Marketing Cloud (ExactTarget).

  • Evolve campaignworkflow and targeting processes to maximize efficiency of resources.

  • Proactivelywork with internal and external stakeholders to ensure company activities areleveraging data & insights.

  • Collaborate with IntegratedPlanning and Analytics teams to develop strategic campaign opportunities

  • Managea team of professionals which includes coaching, development and performancemanagement

  • Provenknowledge of Email fundamentals & best practices such as: CAN-SPAMcompliance, reputation management, industry standard KPIs, deliverability,mobile and email client rendering.


Minimum Qualifications

· Bachelor’s Degree

· 5 years of experience in Marketing or related field.

· 3 years of experience with email marketing.

Other Required Qualifications

  • Demonstrated ability tomanage cross functional teams, build awareness and collaboration.

  • Proven track record indeveloping and maintaining strategic relationships.

  • Demonstrated ability tobe persuasive and influence stakeholders cross-functionally.

  • Excellent written andverbal communication skills with the ability to effectively communicate withall stakeholders, including senior leadership.

  • Track record ofmanaging multiple priorities simultaneously with the ability to adapt to thechanging needs of the business.

  • Strong analytical andorganizational skills.

  • Experience managing ateam.

Preferred Qualifications

  • Proven ability to managea budget and revenue goals.

  • Demonstrated ability toguide strategy for multi-touch email nurture streams and directing inboundcontact form submission capture strategy.

  • Master’s Degree.

  • Strategic marketingexperience in the technology industry.

  • Proven track record ofidentifying, building and facilitating sales campaign activities.

  • Working knowledge of orexperience working with high touch inside sales models.

  • Experience working withtechnology products and developing cross-sell, up-sell and solutions basedofferings.

  • General understandingof relational databases.

  • Experience in projectmanagement and driving cross-functional alignment.

Manager, CRM/Email Marketing

Lincolnshire, IL