A Project Coordinator (PC) with CDW is responsible for coordinating multiple aspects of services projects, including schedules, resources, system configuration and reporting. The PC works closely with the Professional Services Manager on strategic and tactical solutions for branch services delivery, and maximizing utilization of billable resources.
Key Areas of Responsibility
Provides resource coordination for appropriateCDW coworkers and partners to meet customer expectations and timelines, maximizingutilization of engineering and project management resources
Schedules and leads internal and clientproject kickoff meetings
Ensures projects are set up forappropriate invoicing
Prepare, monitor and maintain resourceforecasting reports, timelines and other project documentation includingproject closure reports.
Meet with project team to outline, reviewand monitor project goals, activities, status, risks and other activitiesas they relate to resource assignments as needed.
Work with other groups to maximize theteam's utilization on projects throughout the United States as needed.
Maintain billable resources’ schedules
Meet regularly with branch sales andengineering teams to ensure proactive response to staffing needs and toanticipate staffing constraints
Maintain project status in the resourcetracking and invoicing system of record
The information in this position description is intended toconvey information about the key responsibilities and requirements of theposition. It is not an exhaustive listof the skills, efforts, duties, responsibilities or working conditions associatedwith the opportunity. Responsibilitiesare subject to change.
Three yearsof direct customer service experience.
Ability towork well with teams and independently
High degreeof organization and attention to detail
Handlemultiple projects within a fast pace environment
Develop andmaintain positive working relationship with all internal clients and contacts
Ability to communicatewith coworkers at all levels in the organization
Strong analytical andproblem solving skills
Excellent written andverbal communication skills
In-depth knowledge ofMicrosoft Office Suite
Ability to continuallylearn new technology and to keep pace with an ever-changing industry
Associate Degree or equivalent experience required or computer-relatedfield or equivalent experience.
IT related project management experience
Resource Coordinator - Fed Services
* Huntsville, AL *