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CDW Resource Coordinator - Fed Services in Huntsville, Alabama

A Project Coordinator (PC) with CDW is responsible for coordinating multiple aspects of services projects, including schedules, resources, system configuration and reporting. The PC works closely with the Professional Services Manager on strategic and tactical solutions for branch services delivery, and maximizing utilization of billable resources.

Key Areas of Responsibility

  • Provides resource coordination for appropriateCDW coworkers and partners to meet customer expectations and timelines, maximizingutilization of engineering and project management resources

  • Schedules and leads internal and clientproject kickoff meetings

  • Ensures projects are set up forappropriate invoicing

  • Prepare, monitor and maintain resourceforecasting reports, timelines and other project documentation includingproject closure reports.

  • Meet with project team to outline, reviewand monitor project goals, activities, status, risks and other activitiesas they relate to resource assignments as needed.

Responsibilities

  • Work with other groups to maximize theteam's utilization on projects throughout the United States as needed.

  • Maintain billable resources’ schedules

  • Meet regularly with branch sales andengineering teams to ensure proactive response to staffing needs and toanticipate staffing constraints

  • Maintain project status in the resourcetracking and invoicing system of record

The information in this position description is intended toconvey information about the key responsibilities and requirements of theposition. It is not an exhaustive listof the skills, efforts, duties, responsibilities or working conditions associatedwith the opportunity. Responsibilitiesare subject to change.

Qualifications

Required Qualifications

  • Three years of direct customer service experience.

  • Ability to work well with teams and independently

  • High degree of organization and attention to detail

  • Handle multiple projects within a fast pace environment

  • Develop and maintain positive working relationship with all internal clients and contacts

  • Ability to communicate with coworkers at all levels in the organization

  • Strong analytical and problem solving skills

  • Excellent written and verbal communication skills

  • In-depth knowledge of Microsoft Office Suite

  • Ability to continually learn new technology and to keep pace with an ever-changing industry

Preferred Qualifications

  • Associate Degree or equivalent experience required or computer-related field or equivalent experience

  • CAPM desired

  • IT related project management experience

  • Leadership experience

Resource Coordinator - Fed Services

* Huntsville, AL *

19001120

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