CDW Resource Coordinator - Service Operations in Dallas, Texas

The Resource Coordinator is responsible for fulfillment of coworkers and partners in a specified solution domain within Field Services. The Resource Coordinator works closely with the Services Manager and Project Managers on tactical solutions for resource fulfillment and maximizes the utilization of billable resources. They work with services management to ensure the technical development for an assigned team.

Key Areas of Responsibility

  • Assign or approve staffing assignments with the appropriate CDW coworkers and partners to meet project requirements, customer expectations and timelines

  • Maintain billable resources’ schedules Ensure timely and accurate invoicing of clients through time and expense approval

  • Review and collaborate with services management on resource capacity issues

  • Facilitate the selection, screening and engagement of partner resources for projects

  • Ensure team engineering utilization targets are met

  • Identify opportunities to develop coworkers’ skills in order to provide relevant solutions for clients

  • Ensure projects are staffed in a timely manner based on predefined priorities

  • Support project delivery methodology, operational training and process compliance for assigned team


  • Ensure that best practices are incorporated and shared

  • Identify and communicate staffing trends within domain

  • Support Services Operations vision, goals and strategies

  • Contribute to Services Operations team meetings and best practices

  • Review scheduling tool for availability gaps and project bookings

  • Work with peers to maximize total utilization company wide

Skills and Knowledge

  • Maintain a positive work environment

  • Strong leadership skills

  • Strong operational skills

  • Strong influencing skills

  • Strong oral and written communication skills

  • Excellent problem solving skills and follow through

  • Ability to identify and creatively resolve staffing issues

  • Proven negotiation skills

  • Measurements and Targets

  • Billable utilization

  • Process compliance

  • Time to staff


Minimum Qualifications

  • Bachelor's Degree or equivalent experience required

  • Minimum of 3 years’ experience in a similar support role for a professional services organization preferred

Other Required Qualifications

  • Ability to travel a minimum of 25%

  • Proficiency in Microsoft Office Suite

Preferred Qualifications

  • Associate degree in a business related (project management) program

Resource Coordinator - Service Operations

Dallas, TX