CDW Technical Writer in Chicago, Illinois

Description

The Technical Writer is responsible for writing and editing strategic customer-facing technical documents. The Technical Writer collaborates frequently with various coworkers within the company, including Proposal Specialists, Proposal Team Managers, Account Managers, Sales Managers, and Sales Directors.

Activities include creating new documents and improving existing material by:

  • Understanding complex technicalinformation and contributing to the capture and response strategy for keyopportunities

  • Translating technical information into audienceappropriate documentation that results in increased proposal wins

  • Synthesizes information and offeringsreceived from various stakeholders in order to present a single, cohesivesolution to the customer

  • Identify gaps intechnical documentation and research avenues to address same

  • Improving documentclarity and impact by performing reviews, editing, standardization, orother changes to material prepared by other writers

Key Areas of Responsibility

  • Review publishedand internal materials to provide editing or proofreading services as requested

  • Work on proposals, RFPs (responsefor proposals), deliverables, and training materials, taking the lead onwriting technical volumes when necessary

  • Prepare customer-facingpresentations for BAFOs, oral presentations, as required

  • Maintain corporate best practicespertaining to style formats and documentation retention

  • Deliver new or revised material in atime-sensitive manner

  • Coordinate with technical subject matterexperts to ensure accuracy

  • Maintain and meet deliverable schedules.Must be proactive in obtaining information from multiple internal andexternal teams

  • Responsible forensuring that all customer-facing documentation is clear, concise and polished

  • Undertake special projects asrequested by management

  • Use critical thinking skills to identifycomplex problems in written material in order to develop alternatives,evaluate options and implement solutions

  • Engage service teams andmaintain professional certification levels to be familiar with current andemerging technologies

  • Write implementation plans, projectmanagement plans, training plans, quality assurance plans, and otherservices-related customer-facing plans.

Qualifications

Minimum Qualifications

  • Bachelor’s degree

  • 5 years of technical writing orcomparable experience

  • Advanced IT knowledge

Other Required Qualifications

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  • Maintains expert knowledge of the structure and content of the English language, including the established writing styles, punctuation and grammar.

  • Proficient use of Microsoft Word, Excel, Adobe Acrobat and Outlook

  • History of balancing multiple priorities simultaneously with the ability to adapt to change while meeting deadlines

  • Experience with online andnetworked document repositories

  • Capable of performing extensiveresearch

  • Demonstrates excellentorganizational skills

  • Practices superior communicationskills

  • Experience working on networksystems and a successful history of participation in IT projects

  • Exhibits proven customersatisfaction skills

  • Ability to work under shortdeadlines or other constraints

  • Capable of interacting with alllevels of an organization

  • Able to work independently or aspart of a team

Preferred Qualifications

  • Master’s degree ina technical discipline or English

  • Professional certifications such as APMP(Association of Proposal Management Professionals) or PMI (ProjectManagement Institute) and ITIL (Information Technology InfrastructureLibrary)

  • Capture or business development experience

  • Engineering background and/or experiencewith IT sales

Technical Writer


Chicago, IL

18000523