CDW Senior Manager – Application Development and Automation in Chicago, Illinois

In this role, you will be responsible for all application development and automation activities for our Managed Services organization. Specifically, this role will:

  • Support, operate and extend the capabilities of the Managed Services application toolset

  • Build automation for Managed Services organization to improve and automate processes, and reduce cost

  • Build automation for CDW’s larger services organization as needed

  • Build and support a capability to provide DevOps support for Managed Services hybrid-cloud customers

  • Be an active leader in extending our services capabilities tied to automation and orchestration throughout the CDW services organization

Key Areas of Responsibility

Customer Satisfaction:

  • Understand customer environments and business needs via customer interaction and partnering with the customer success organization

  • Meet periodically with customers through sales opportunities, quarterly reviews, and especially during support issues

  • Track, monitor and report Customer Satisfaction Performance Measures, including Customer Satisfaction Surveys.

Leadership and management:

  • Lead the transformation of our organization to a full DevOps mindset

  • Attract and retain staff to support the business needs

  • Building and motivating effective teams

  • Delegating responsibilities to appropriate team members

  • Performance management:

  • Consistent feedback, both positive and negative

  • Assessment, both subjective and objective

  • Coaching/mentoring

  • Individual Development Planning (career path, improvement opportunities, training)

  • Work closely with peers to achieve company, department and personal goals

  • Willing to take calculated risks to meet customer needs and department goals.

Process Management:

  • Deliver Operational Framework and Standard Operating Procedures to staff and ensure adherence through Quality Assurance process.

  • Review Operational Framework and Standard Operating Procedures on an on-going basis to identify process and organizational structure gaps.

  • Continuous Service Improvement utilizing using key metrics

Communication:

  • Regular staff interaction, both written and face-to-face.

  • Customer interaction, both written and face-to-face.

  • Work collaboratively with other groups and managers to successfully manage customer's expectations and environments.

Financial:

  • Manage operational costs

  • Plan and budget

  • Negotiate/purchase hardware/software when appropriate

Other Responsibilities

  • Develop strong internal relationships with key stakeholders and subject-matter experts across the organization

Qualifications

Minimum Qualifications

  • Bachelor’s degree in an IT related field or Business

  • 7 years’ experience in IT Service Industry

  • Three (3) years leadership experience

  • Three (3) years technical experience in development

Other Required Qualifications

  • Five (5) years’ experience with automation and orchestration in AWS or Azure in either a large IT organization or with a Managed Services provider

  • Three (3) years leadership experience

  • Three (3) years technical experience in development

  • Application Modernization experience

  • Experience with large multi-cloud migration projects

  • Experience with infrastructure management and orchestration tools (Ansible, Docker, Kubernetes)

  • Experience with CD tools (Jenkins, Spinnaker)

  • Experience with configuration management tools such as Ansible, Chef, or Puppet

  • ITIL Foundation certification

  • Excellent written and verbal communication skills

  • Creative problem-solving ability

  • Strong attention to detail

Preferred Qualifications

  • Advanced ITIL certification(s)

  • Process engineering and optimization experience

  • Professional Consulting Experience

Senior Manager – Application Development and Automation


Chicago, IL

18001861-OTHLOC-200000003