CDW Associate Telephony Engineer - Cisco VoIP in Vernon Hills, Illinois


CDW is a leading multi-brand technology solutions provider to business, government, education and healthcare organizations in the United States, Canada and the United Kingdom. A Fortune 500 company with multi-national capabilities, CDW was founded in 1984 and employs approximately 8,600 coworkers. For the trailing twelve months ended March 31, 2017, the company generated net sales of over $14 billion. For more information about CDW, please visit at .

The Associate Telephony Engineer tests, maintains, monitors and trouble-shoots telephony components to provide a robust voice communications platform.

Key areas of responsibility include, but are not limited to:

  • Implement and support mission critical corporate networks and complex converged infrastructures.

  • Handle routine tasks relating to Telephony operations, installation, and/or maintenance for local, off-site and/or remote locations.

  • Maintain and troubleshoot Cisco Communication Manager in a Clustered Solution; Cisco Unity and Unified Messaging Cisco UCCE, Call Recording in a large VoIP environment.

  • Assist in the implementation and ongoing support of projects that include new locations or deploying new technologies across the network.


  • Assist in the maintenance of technical and procedural documentation

  • Execution of moves, adds and changes and end-user support.

  • Participate on regular on-call rotation.

  • Coordinate with the Help Desk to respond to questions and participate in evaluation and selection of new software and hardware.

  • Work after hours and weekends as required by the business.

  • Respond to emergency calls/pages/emails in a timely fashion even after hours.

  • 10% travel


Minimum Qualifications

  • Associates degree or equivalent experience.

  • 1 year experience in software/hardware voice equipment administration.

Other Required Qualifications

  • Basic knowledge of voice communications systems and structured cabling.

  • Exposure to Layer 3 Transport and Networking Concepts.

  • Working knowledge of a telecom network infrastructure (i.e., local & long distance telco's, telco products, TFN's, QoS, Routing etc.).

  • Strong written and verbal communication skills with the ability to effectively interact with all stakeholders, including senior leadership.

  • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines.

  • Demonstrated ability to trouble shoot with creative problem solving skills.

Preferred Qualifications

  • Experience with moves, adds and changes on Cisco Communication Manager platform and Unity Voicemail

  • Cisco Voice certifications (CCVP, CCDP, CCIE).

Associate Telephony Engineer - Cisco VoIP

Vernon Hills, IL