CDW Manager, Collaboration Solutions in Los Angeles, California

Description

The Manager, Collaboration Solutions oversees a team of coworkers responsible for driving the behavior of account managers, partners, and closing opportunities for Unified Communications, Video, and Contact Center.

Key Areas of Responsibility

  • Manage a team of coworkers, including performance management, coaching and development.

  • Collaborate with Vendors to develop sales and marketing strategies and grow revenues and activations. Coordinate collaboration with Sales/Marketing/Operations around the Unified Communications program and processes to drive improvement and efficiencies.

  • Manage available resources to maximize short-term initiatives and develop longer term strategic plans in accordance with company goals.

  • Source and manage external resources necessary to increase the effectiveness of the goals of the group.

  • Mentoring/motivating, training and developing the members of the Unified Communications team while also growing category metrics and achieving profit and activation growth.

  • Drive profits by increasing high margin business, while bringing additional value to CDW customers

Responsibilities

  • Identify opportunities for process and strategy improvements for selling Unified Communications products and services while collaborating with other strategic solution groups responsible for developing internal joint offerings.

  • Develop and maintain strong relationships with vendors and work to identify new areas for building sales opportunities.

  • Serve as the escalation point with customers to close Unified Communications opportunities and resolve customer or partner satisfaction issues.

  • Contribute to the development and execution of quarterly and annual sales and operations plans.

  • Manage monthly and quarterly reporting process using metrics in these reports to better manage the business.

  • Work cross-functionally to consistently develop internal and external collateral for generating customer and AM awareness.

  • Develop and maintain strong internal relationships departmentally and working to identify new areas for building Unified Communications sales opportunities.

  • Achieve profitable growth at above market rates.

  • Create long term vision and build strategic plans to achieve goals.

  • Manage key vendor relationships which include: contract negotiations, business planning, marketing initiatives, executive alignment, sales contests, kickoffs, and recognition programs.

  • Responsible for hiring, onboarding, development and training of new coworkers. Provide support and long tern plans to retain top talent. .

Qualifications

Minimum Qualifications

  • Bachelor’s Degree

  • 3 years’ experience managing coworkers

  • 3 years’ experience in Unified Communications sales

  • Ability to travel approx 20%

Other Required Qualifications

  • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines.

  • Demonstrated analytical and strategic skills with the ability to creatively problem solve.

  • Track record of successfully managing to a budget.

  • Strong organizational skills and attention to detail.

  • Proficient in Microsoft Office applications, with advanced knowledge of Excel and PowerPoint.

  • Excellent written and verbal communication and presentation skills, with the ability to effectively interact with all stakeholders, including senior leadership.

  • Demonstrated ability to develop and maintain strong relationships with internal and external stakeholders.

  • Ability to engage with customers, partners and industry leaders and demonstrate ability to sell value of partnering with CDW for Unified Communications related opportunities.

Preferred Qualifications

  • Demonstrated ability to build strategies, gain group consensus on plans, and successful execution.

  • Experience building and managing goal methodology.

  • General technical knowledge around Unified Communications related products and/or services.

Manager, Collaboration Solutions


Los Angeles, CA

17000987