The Partner Specialist position supports Account Managers with presales questions. The Partner Specialist will have direct day-to-day contact with the sales force and is also responsible for educating Account Managers on the technologies and resources available to them.
Key Areas of Responsibility
Answer presales technical or program questions for CDW Account Managers.
Assist Account Managers in providing solutions to their customers.
Educate Account Managers on the products and resources to help them become as self-sufficient as possible.
Review quotes and orders to minimize RMAs and identify potential add-on opportunities.
Work with other departments at CDW to further relationships with customers, CDW, Partners, and Account Managers.
Conduct conference calls with customers.
Obtain relevant industry and/or partner certifications and attend approved outside trainings.
Tracking of sales interactions.
The Partner Specialist may also be responsible for any of the following activities, based on specific role:
Provide feedback to CDW Product Management and Purchasing concerning stocking levels and sales trends.
Assist in training of Account Managers.
Identify ways to increase partner profitability through program utilization and solution selling.
Achieve assigned revenue and profit goals that align to company objectives.
Assist partners to execute to the mutually agreed upon strategies between the partner and CDW through sales awareness activities.
Identify tools for increasing Account Manager productivity.
Assist Partners with internal marketing efforts at CDW designed to increase sales.
Concentrate on certain areas of technology driven by partner focus or company technology objectives.
Participates in red carpets and customer meetings as appropriate.
Bachelor’s Degree or 2 years’ experience in technology sales or pre-sales consultation
1 year experience in sales and/or marketing
Other Required Qualifications
Strong passion for learning and teaching others
Proven group presentations skills.
Motivated and self starting.
Ability to think creatively and come up with proactive ideas that will increase sales.
Strong problem solving skills
Must be able to communicate effectively and in a constructive manner with management, peers and coworkers.
Concentrate on certain areas of technology driven by partner focus or company technology objectives
Experience in technology sales
Relevant partner technical certifications
Experience working in a fast-paced work environment
Vertiv Partner Specialist