CDW Inside Sales Engineer - Security in Lincolnshire, Illinois

Job Description

This position is part of CDW's Cisco Practice, a single-source provider to our clients for all things Cisco. We have more than 125 Cisco Certified Engineers on staff, including engineers for network infrastructure, unified communications, contact center, unified communications application development, security, storage and wireless. With more than seven years of Voice over IP experience, CDW has completed more than 2,000 Cisco IP Communication projects. CDW was the first Cisco channel partner worldwide to earn Master Specialization status in Unified Communications and in TelePresence. CDW is a Cisco Gold Certified Partner and has been named IP Communications Partner of the Year for both 2004, 2005 and 2010 marking several years of Cisco Partner awards due to our high customer service ratings and advanced technology expertise.

Key Responsibilities

  • Provide pre-sales and post-sales support of Cisco UC related opportunities across to CDW’s Field Solution Architects, Inside Solution Architects and

  • Partner all geographies and within all segments of our business.

  • Understand client's infrastructures; compare and contrast this infrastructure to the Cisco UC solution.

  • Provide internal assistance on the Cisco product plans; communicate these plans to other staff.

  • Make telephone calls to clients and potential clients.

  • Create and deliver polished proposals and client deliverables via WebEx and video.

  • Coordinate hardware and software quotations with Cisco Sales Teams.

  • Provide timely and accurate work estimates for clients.

  • Provide management oral and written reports on the client needs, problems, interests, market situations, competitive activities, and potential for new products/services.

  • Be knowledgeable about products, applications, technical service, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with marketing and technical services.

  • Conduct training for FSA’s on offers and programs from vendor partners.


  • Work with other CDW departments on the execution of specialist related orders and sales incentives

  • Provide feedback to Product & Partner Management groups concerning trends and opportunities

  • Work with Public Relations as a subject matter expert

  • 75% Sales activities via conference calls, email, and video conferences

  • 20% Training – technology and personal development

  • 5% Team development and miscellaneous tasks

  • Qualifications*

Minimum Qualifications

  • Consulting or Pre-Sales experience.

  • Two to three years of Cisco UC solution experience.

  • Thorough knowledge of Cisco UC products and understanding of infrastructure.

  • Bachelor's Degree in Computer Science, Management Information Systems, or the equivalent in experience.

  • Strong interpersonal and presentation skills including consulting skills

  • Strong oral and written communication skills.

Other Required Qualifications

  • Strong passion for learning and teaching others

  • Proven group presentations skills.

  • Outgoing personality.

  • Motivated and self starting.

  • Ability to think creatively and come up with proactive ideas that will increase sales.

  • Strong problem solving skills

  • Must be able to communicate effectively and in a constructive manner with management, peers and coworkers.

  • Concentrate on certain areas of technology driven by company technology objectives

Preferred Qualifications

  • Experience in technology sales

  • Certifications (CCNA Voice)

  • Experience working in a fast-paced work environment


Thought Leadership and Team Contribution

  • Technology Leadership

o Is a student of technology; a passionate learner actively looking for opportunities to expand technical skills

o Understands the client profile for the product or service (company profile, business drivers, etc.)

  • Coaching and Mentoring

o Is a student of technology; a passionate learner actively looking for opportunities to expand technical skills

o Understands the client profile for the product or service (company profile, business drivers, etc.)


  • Writes Documentation and Deliverables

o Has the ability to create SoW's utilizing the practice templates and seeks guidance from senior SA's for more complex SoW's

o Supports RFP efforts by clearly answering proposed questions

  • Presentation Delivery

o Presents a topic or idea to peers in a meeting in a standup format using slides or flip chart

Sales Support

  • Sales Skill

o Listens and observes in sales activities

o Conducts self professionally in customer interactions (appearance, behavior, conversation, etc.)

o Consistently provides sales teams with complete deliverables in agreed upon timeframes

o Maintains an accurate and up to date pipeline

  • Sales Enablement

o Focuses on learning about their area of technology and shares this knowledge with their sales teams

  • Vendor Interaction

o Participates in vendor trainings, seeks guidance from vendor peers and maintains relationships with local channel and sales facing vendor contacts

Productivity and Effectiveness

  • Teamwork

o Participates productively in teams

o Is a team builder, not divider

o Offers assistance and readily lends a hand when team members need help

o Completes given tasks to completion independently

o Establishes good working relationships with his/her team and management

o Gets actively involved in discussions, decisions, and problem solving

o Provides constructive input

o Supports decisions even when not in full agreement

  • Problem Solving and Decision Making

o Identifies issues and brings them forward for discussion

o Works to solve on own, but typically will need the help of Mgr or Senior SA to help solve

CDW is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.

Inside Sales Engineer - Security IL-Lincolnshire 17000485